A Guide to Computer User Support for Help Desk and Support Specialists Review

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A Guide to Computer User Support for Help Desk and Support Specialists ReviewThis book was used as a text book for my college course. I have been working in the IT industry for many years; however, the opportunity to get my degree has me back in the classroom.
The book shows tremendous insight into the "behind the scenes" activities needed to provide good end-user computer support. It was well written and the author did a good job drawing contrast to the things that work and the things to do not.
My only complaint is that some of the chapter questions are a bit subjective and in some cases the answers run contradictary to the chapter text. Even so, it is a great starting point for people that want to become computer support supecialist.
SPECIAL THANKS to the publisher of the Kindle version of this book. Lessor publishers fail to include "Page Numbers" in the Kindle version and you only have "Location" numbers. Location numbers are useless if you are trying to assist (or get assistance) to/from someone with the physical print book.A Guide to Computer User Support for Help Desk and Support Specialists Overview

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