Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes Review

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Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes ReviewAnyone with just a bit of experience knows that judging a package by its outward appearance can be deceiving. A first glance at Viewing Library Metrics From Different Perspectives, which runs some 346 pages, might be a overwhelmed at the size of this tome. Yet, to ignore this wonderful book would be a real disservice to any reader who is interested in learning more about how performance measures or metrics can be used to manage and to convey the value of an academic or public library to interested stakeholders.
The first three chapters introduce key concepts and provide a wealth of information about the topic of assessment and evaluation. The true value of the book comes in the next six chapters which explores the library, its collections and services from four different perspectives: the customer in the life of the library, the customer and the library in the life of the institution, the library and the institution in the life of the customer, and the library and the institution in the life of stakeholders. This discussion is followed up with chapters that discuss benchmarking, metrics for marketing, the utilization of metrics and the "joy" of metrics. Rather than expecting the reader to be knowledgeable about statistics, this book explains various qualitative and quantitative ways to capture, analyze and present data in an easy-to-understand manner.
In an age when there are increasing calls for transparency and accountability for libraries and demands that managers move to evidence-based management and evidence-based librarianship, the choice and use of metrics becomes increasingly important. Selecting, analyzing and presenting a set of metrics that reflects the library's mission and the institution's mission is key to improved customer service as well as communicating the value of the library to stakeholders.
Viewing Library Metrics From Different Perspectives is highly recommended and should be of interest to practicing librarians, library school students, and the stakeholders that libraries serve.
Joe Matthews
Library ConsultantViewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes Overview

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