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Document Engineering: Analyzing and Designing Documents for Business Informatics and Web Services ReviewAt the end of the day, business success comes down to three things: a product, the market, and the business processes. The business processes consist of people, tools and workflow. You can have a great product in a great market but if you have bad business processes...you can forget about it. Many organizations have tried to implement Six Sigma to ensure highly effective business processes. The key to six sigma is data. Data tells you how effective your processes are. For example, data will tell you things like: how many parts per million are defective, how many invoices per million were inaccurate, how many orders shipped late, how long it takes to execute an order once a contract is signed, how long a customer support rep spent on the phone, etc......Once you have the data, evaluating the problem and recommeding a solution is easy. The hard part however is getting the data. You can either collect the data manually over time or if you have the infrastructure you can collect it electronically through software. Unfortunately if you have to collect the data manually, it takes a long time, effort and money. If you collect data electronically it enables no additional time and provides real time visibility and the ability to implement positive changes on the fly. So how do you go from a manual data collection process to an automated data collection process? That's what this book, Document Engineering, will help you figure out. I have owned this book for about 2 months and it has been on my desk since. I continuously refer to it for insights on how to develop a clear plan on how to implement a data collection infrastructure that will help to more effectively manage business processes.Document Engineering: Analyzing and Designing Documents for Business Informatics and Web Services Overview
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